Courtyard by Marriott Sedona - Evening Front Office/Guest Service Agent - Part Time and Full Time Available

Sunridge Hotel Group; Sedona (AZ); On-site; USD 25,000 - 26,000; Full time

Job summary

Sunridge Hotel Group in Sedona, AZ, is seeking a Front Desk Guest Service Agent for Courtyard and Residence Inn by Marriott. You will greet guests, check them in and out, and help ensure a smooth arrival, stay, and departure.

The role rewards friendly, reliable service and clear communication, with evening shifts and weekend availability supported by training. Prior hotel experience is helpful but not required if you bring a great attitude and willingness to learn.

Qualifications

• Friendly, dependable and guest-focused with a positive attitude.
• Able to learn hotel procedures and basic computer systems.
• Excellent communication and problem-solving skills.
• Willingness to work evenings and weekends as required.

Responsibilities

• Greeting guests, checking them in and out, and assigning rooms.
• Answering questions about hotel services, amenities, and local attractions.
• Responding to guest requests and resolving concerns with professionalism and care.
• Answering phone calls, taking messages, and coordinating guest needs.
• Processing payments and maintaining accurate guest and cash records.
• Communicating important information to fellow team members.
• Handling wake-up calls and other front desk requests.
• Keeping the front desk, lobby, and common areas clean and organized.
• Assisting with other hotel duties as needed.

Skills

Customer service

Communication

Guest relations

Reliability & punctuality

Willingness to learn

Teamwork

Tools

POS systems

Basic computer skills

Job description

We're Hiring! Front Desk Guest Service Agent

Courtyard and Residence Inn by Marriott | Beautiful Sedona, AZ

$18.00–$19.00 per hour

Are you friendly, dependable, and enjoy making people feel welcome? Come join our team!

Our hotel is looking for a positive, guest-focused Front Desk Guest Service Agent to help create memorable stays for guests visiting beautiful Sedona, Arizona!

If you enjoy meeting new people, helping others, and finding solutions when questions or challenges arise, this could be a great opportunity for you.

New to the hotel industry? That's okay! Previous hotel experience is a plus, but we're looking for someone with a great attitude, a willingness to learn, and a genuine desire to provide excellent customer service.

Why Join Our Team?

• Earn $18–$19 per hour.
• Build valuable skills. Gain experience in customer service, communication, and hotel operations.
• Make a difference. Help guests feel welcome and taken care of throughout their stay.
• Keep your workday interesting. Meet new people and handle a variety of guest requests.
• Grow your experience. Develop skills that can open doors to future opportunities in hospitality.
• Work with a team. Be part of the people who make our hotel a welcoming place to stay.

What You'll Be Doing

As a Front Desk Guest Service Agent, you'll be one of the first friendly faces our guests see. You'll help ensure their arrival, stay, and departure go smoothly.

Your Responsibilities Will Include

• Greeting guests, checking them in and out, and assigning rooms.
• Answering questions about hotel services, amenities, and local attractions.
• Responding to guest requests and resolving concerns with professionalism and care.
• Answering phone calls, taking messages, and coordinating guest needs.
• Processing payments and maintaining accurate guest and cash records.
• Communicating important information to fellow team members.
• Handling wake-up calls and other front desk requests.
• Keeping the front desk, lobby, and common areas clean and organized.
• Assisting with other hotel duties as needed.

What Makes You a Great Fit?

• You enjoy helping people and making them feel welcome.
• You're dependable, punctual, and take pride in your work.
• You communicate clearly and treat others with respect.
• You're comfortable learning basic computer systems and handling routine transactions.
• You can stay organized and handle multiple tasks in a busy environment.
• You're a team player who's willing to step in and help when needed.
• You're eager to learn and open to feedback.

You don't need years of experience to apply! Previous hotel or customer service experience is helpful, but a positive attitude, reliability, and willingness to learn are what we're really looking for.

Schedule & Availability

• Shift: 3:00 PM–11:30 PM, with a meal break.
• Evenings and weekends: Availability is required.

Please apply only if you can reliably work the evening shift and weekends.

Ready to Join Us?

If you're looking for an opportunity to build your skills, meet people from all over, and help create great guest experiences, we'd love to meet you!

Earn $18–$19/hour while helping guests feel at home in beautiful Sedona.