Guest Services Supervisor – Evenings & Weekend Leader

Sunridge Hotel Group; Sedona (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Courtyard by Marriott Sedona is seeking a Front Office Supervisor to lead guest services, handle daily requests, and step in as the MOD when the Assistant Manager is not present.

Shifts vary; the primary mid shift is roughly 12:00pm-8:30pm, with potential coverage for AM/PM/overnight shifts. The ideal candidate trains staff, delivers exceptional service, and has a background in leading a customer service team.

Qualifications

• Hospitality experience with Marriott Select Service is preferred.
• Strong guest service and problem-solving abilities required.
• Background checks are conducted for potential new hires.

Responsibilities

• Performs functions of Guest Service Agent as scheduled.
• Provides training to front office staff as directed.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Maintains records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.
• Answers inquiries pertaining to hotel policies and services.
• Performs functions of the General Manager in their absence.
• Assists General Manager in conducting staff meetings.
• All other duties as assigned.

Skills

Guest service

Problem solving

Communication

Team leadership

Interpersonal skills

Education

Certificate in hospitality or related

Job description

Courtyard by Marriott Sedona is seeking a Front Office Supervisor to lead guest services, handle daily requests, and step in as the MOD when the Assistant Manager is not present.

Shifts vary; the primary mid shift is roughly 12:00pm-8:30pm, with potential coverage for AM/PM/overnight shifts. The ideal candidate trains staff, delivers exceptional service, and has a background in leading a customer service team.