Evening Front Desk Guest Experience Associate

Tin-Lizzie-Gaming-Resort; Deadwood (SD); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Deals

WaTiki Waterpark Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa Discounts

Gaming Benefits

Sol Vibe Discounts

Daily Pay

Job summary

Four Points by Sheraton Deadwood is seeking a friendly Front Desk Associate to check guests in and out, handle reservations, issue room keys, and provide information on local entertainment and services. You will maintain front desk and lobby cleanliness, operate the property management system, and respond to inquiries with professionalism.

A strong attention to detail, good communication, and the ability to multi-task in a fast-paced environment are essential.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management systems.
• Ability to quickly learn front desk procedures and selling skills.
• Excellent communication and listening skills with the public and staff.
• Working knowledge of MS Office; hotel PMS experience a plus.
• Ability to multitask in a high-volume environment with attention to detail and deadlines.
• Dependable with reliable transportation and ability to work a flexible schedule.
• Ability to stand for extended periods.

Responsibilities

• Make room reservations and check guests in/out.
• Issue room keys, pamphlets, discount cards, etc.
• Provide information about hotel services and local entertainment.
• Maintain confidentiality and safety of guests.
• Arrange transportation for guests.
• Compute bills and handle payments.
• Run reports and manage front desk records.
• Keep front desk and lobby area clean and orderly.
• Wear a uniform and nametag at all times.
• Perform other duties as needed.

Skills

Strong computer skills

MS Office

Customer service

Multitasking

Communication skills

Hotel PMS knowledge

Tools

Hotel PMS

Job description

Four Points by Sheraton Deadwood is seeking a friendly Front Desk Associate to check guests in and out, handle reservations, issue room keys, and provide information on local entertainment and services. You will maintain front desk and lobby cleanliness, operate the property management system, and respond to inquiries with professionalism.

A strong attention to detail, good communication, and the ability to multi-task in a fast-paced environment are essential.