Evening Front Desk Guest Experience Agent

MUTH LODGING MANAGEMENT LLC; City of Frankenmuth (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Excellent employee discounts

Job summary

MUTH LODGING MANAGEMENT LLC is hiring a friendly Front Desk Agent for our busy Frankenmuth hotel. You will handle guest check-ins/outs, promote Marriott Bonvoy, and resolve inquiries in a fast-paced setting. The shift is 3 to 4 days a week and primarily 3pm to 11pm, weekends and holidays.

The role involves excellent customer service, cash handling, and maintaining a clean lobby while promoting BONVOY rewards. This is a great opportunity to grow in hotel front desk operations.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to manage check-ins/check-outs efficiently.
• Knowledge of BONVOY program is a plus.

Responsibilities

• Provide high-quality customer service at all times.
• Handle guest requests promptly and effectively.
• Check guests in and out efficiently and warmly.
• Be knowledgeable about BONVOY membership and rewards.
• Maintain knowledge of room locations, rates, and amenities.
• Take reservation requests efficiently.
• Keep lobby and desk area clean and presentable.
• Balance cash, cards, and float during shifts.
• Inform management of any guest or system issues via the pass-on log.
• Communicate with incoming staff and management through the pass-on log.
• Keep maintenance informed of all maintenance needs.

Job description

MUTH LODGING MANAGEMENT LLC is hiring a friendly Front Desk Agent for our busy Frankenmuth hotel. You will handle guest check-ins/outs, promote Marriott Bonvoy, and resolve inquiries in a fast-paced setting. The shift is 3 to 4 days a week and primarily 3pm to 11pm, weekends and holidays.

The role involves excellent customer service, cash handling, and maintaining a clean lobby while promoting BONVOY rewards. This is a great opportunity to grow in hotel front desk operations.