Evening Front Desk Concierge - Welcoming Community Host

The Aspenwood Company – Village of Tanglewood

Houston (TX)

On-site

USD 18,000 - 26,000

Full time

14 days+

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Benefits offered by this job

401K with a 4% safe harbor match

Perks at Work- Discounted pricing on a

Holiday Pay including a Floating-Hol

Generous PTO that rolls over year over

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Job summary

The Aspenwood Company – Village of Tanglewood in Houston, TX is seeking Concierge/Front Desk/Security Associates to create a warm, safe environment for residents and guests. You will greet people, answer inquiries, and support sales with inquiries while maintaining a polished appearance.

The role requires a friendly, professional demeanor, a valid Texas license, and availability weekends/holidays. The position is full-time, Monday–Friday, 2:00 p.m.–10:00 p.m., with a $16.00/hr pay rate and

Qualifications

High School diploma or GED required.
Prior customer service, front desk, and telephone experience preferred.
Valid Texas Driver’s License required.
Excellent communication and customer service skills; strong problem-solving and attention to detail.

Responsibilities

Greet residents, families, prospective residents, guests, and employees with a courteous, warm manner.
Monitor all incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and all public spaces.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, either on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.