Front Desk Concierge - Resident Services & Safety

Wood Glen Court

Spring, Northern (TX, KY)

Hybrid

USD 18,000 - 23,000

Full time

12 days ago

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Benefits offered by this job

401K with 4% safe harbor match

Perks at Work- Discounted pricing on购买

Holiday Pay including a Floating_Hol

Generous PTO that rolls over year over

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Job summary

Wood Glen Court in Spring, TX seeks a Concierge/Front Desk/Security Associate dedicated to creating a warm, welcoming environment for residents and guests. This full-time role offers a $15.00 per hour pay rate and daytime hours, Monday through Friday, with some weekend/holiday availability.

You will greet residents and visitors, monitor traffic, maintain common areas, and support the sales team by handling inquiries efficiently.

Qualifications

High School diploma or GED required.
Prior customer service/front desk and telephone experience preferred.
Valid Texas Driver’s License required.
Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
Proficient in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

Responsibilities

Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
Monitor all incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and all public spaces.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, either on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.