Evening Front Desk Concierge

Villageoftanglewood; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K with safe harbor

Perks at Work

Holiday pay

PTO rollover

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial hardship programs

Compassionate leave

PTO cashout

Job summary

Village of Tanglewood is seeking a Concierge/Front Desk/Security Associate to create a welcoming environment for residents and guests at our Independent Living community in Houston. You will greet visitors, answer inquiries, and support the sales and marketing team while ensuring safety and cleanliness.

The role requires strong communication, a High School diploma or GED, and a valid Texas Driver’s License. Monday–Friday, 2:00 p.m.

Qualifications

• High School diploma or GED required.
• Prior customer service/front desk experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; problem-solving and detail orientation.
• Proficient PC skills; familiarity with Microsoft Office.

Responsibilities

• Greet residents, families and guests in a courteous, warm manner.
• Monitor public traffic and assist with inquiries.
• Maintain cleanliness and order in common areas and public spaces.
• Respond promptly to residents' needs and assist vendors and visitors.
• Support sales and marketing by managing inquiries effectively.
• Operate paging/telephone system and route calls appropriately.
• Assist with scheduling interviews for department heads and track visitors.

Skills

Customer service

Front desk

Telephone

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team!

Benefits Include:

• 401K with a 4% safe harbor match
• Perks at Work- Discounted pricing on purchases
• Holiday Pay including a Floating Holiday
• Generous PTO that rolls over year over year
• Employee Assistance Program
• Paycheck Advances
• Healthcare options
• Financial Hardship Programs
• Compassionate Leave
• PTO Cashout Option

Location

: Village of Tanglewood, an Independent Living senior community

Pay Rate

: $16.00/hr.

Full Time

: Monday - Friday | 2:00 p.m. - 10:00 p.m.

Availability

: Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V