Evening Front Desk Associate - Part time

Athena Hospitality Group; Jackson (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

A hospitality company in Jackson, TN is looking for a Front Desk Associate. The ideal candidate will greet guests, manage check-ins/outs, and ensure a welcoming atmosphere. A high school diploma and prior customer service experience are required, along with strong communication skills. Join a team committed to outstanding guest service.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computer systems and hotel management software.
• Excellent problem-solving skills and attention to detail.
• A positive attitude and a commitment to providing outstanding guest service.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage guest check-in and check-out processes efficiently.
• Answer phone calls and respond to inquiries regarding hotel services and reservations.
• Handle guest requests and complaints in a timely and professional manner.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage cash handling procedures.
• Provide information about local attractions, dining options, and hotel amenities.
• Assist with administrative tasks as needed.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Education in hospitality

Tools

Hotel management software

Job description

Overview

Job Title: Front Desk Associate

Job Summary:

We are seeking a friendly and professional Front Desk Associate to join our hotel team. The ideal candidate will be responsible for providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a welcoming atmosphere for all guests.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Manage guest check-in and check-out processes efficiently
• Answer phone calls and respond to inquiries regarding hotel services and reservations
• Handle guest requests and complaints in a timely and professional manner
• Maintain accurate records of guest information and transactions
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Process payments and manage cash handling procedures
• Provide information about local attractions, dining options, and hotel amenities
• Assist with administrative tasks as needed

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in a customer service role, preferably in the hospitality industry
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in using computer systems and hotel management software
• Excellent problem-solving skills and attention to detail
• A positive attitude and a commitment to providing outstanding guest service

We are an equal opportunity employer and welcome applications from all qualified individuals.