Front Desk Associate

Holiday Inn Express; Schulenburg (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Company parties

Competitive salary

Flexible schedule

Job summary

Holiday Inn Express in Schulenburg, Texas is seeking enthusiastic individuals for front desk roles. Applicants will provide excellent customer service by greeting guests, handling check-ins and check-outs, and addressing inquiries. Flexibility in working various shifts is essential, along with the ability to collaborate with other hotel departments.

The ideal candidates will possess strong guest relations skills and attention to detail. Join us to create memorable stays for our guests at Holiday Inn Express!

Qualifications

• Prior experience in hospitality or hotel management is preferred.
• Strong focus on providing exceptional customer service.
• Flexibility to work evening, overnight, weekend, and holiday shifts.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check-in and check-out guests efficiently.
• Answer phone calls and respond to inquiries.
• Assist guests with luggage and transportation arrangements.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate records.
• Collaborate with other hotel departments.

Skills

Strong guest relations skills

Knowledge of hotel operations

Excellent phone etiquette

Ability to multitask

Familiarity with hotel management systems

Attention to detail

Flexibility to work various shifts

Job description

Benefits

• Employee discount
• Company parties
• Competitive salary
• Flexible schedule

Job Description

Note: Prior experience in hospitality or hotel management is preferred but not required. Training will be provided for the right candidate.

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Assist guests with luggage storage, transportation arrangements, and other requests
• Handle guest complaints and resolve issues promptly and effectively
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Skills

• Strong guest relations skills with a focus on providing exceptional customer service
• Knowledge of hotel operations and front desk procedures
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with hotel management systems and phone systems
• Attention to detail and accuracy in handling guest information and transactions
• Flexibility to work evening, overnight, weekend, and holiday shifts as needed

Job Types: Full-time, Part-time

Schedule

• 8 hour shift
• Evening shift
• Overnight shift
• Weekends as needed

Work Location: In person