Part-Time Hotel Front Desk

Hirebridge; Post Falls (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

Hirebridge in Post Falls, Idaho is seeking a friendly and professional front desk agent. As the first point of contact for guests, you will ensure a positive experience during their stay by providing exceptional customer service.

The ideal candidate should have prior experience in hospitality and strong communication skills. Responsibilities include greeting guests, managing check-ins and check-outs, and addressing inquiries promptly. If you thrive in a dynamic environment, we invite you to apply for this role.

Qualifications

• Previous experience in the hotel industry or related field is preferred.
• Knowledge of front desk operations and hospitality management principles.
• Familiarity with night audit procedures is beneficial.

Responsibilities

• Greet guests upon arrival and provide information about the hotel.
• Check guests in and out, ensuring accuracy of information and payment.
• Handle guest inquiries, requests, and complaints professionally.
• Assist with reservations, cancellations, and modifications.
• Maintain knowledge of room availability and hotel services.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Excellent guest relations skills

Strong focus on customer service

Strong communication skills

Ability to handle difficult situations

Job description

Summary of Responsibilities

We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast‑paced environment, we would love to hear from you!

Responsibilities to include:

• Greet guests upon arrival and provide them with information about the hotel and its amenities
• Check guests in and out, ensuring accuracy of information and payment processing
• Handle guest inquiries, requests, and complaints promptly and professionally
• Assist with reservations, cancellations, and modifications
• Maintain knowledge of room availability, rates, and hotel services
• Provide recommendations for local attractions, restaurants, and activities
• Operate phone systems and handle incoming calls with proper phone etiquette
• Assist with night audit duties as needed
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Skills and Requirements

• Excellent guest relations skills with a strong focus on customer service
• Previous experience in the hotel industry or related field is preferred
• Knowledge of front desk operations and hospitality management principles
• Familiarity with night audit procedures is beneficial but not necessary
• Proficient in using phone systems and handling multiple calls simultaneously
• Strong communication skills, both verbal and written
• Ability to handle difficult situations with professionalism and tact

If you are passionate about providing exceptional service to our guests and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application.