Evening Front Desk Associate - Guest Services

Westmont Group; Indialantic, Melbourne Beach (FL, FL); On-site; USD 21,000 - 22,000; Full time

Job summary

The Front Desk Agent at Westmont Group's DoubleTree Melbourne Beach location in Indialantic, FL, delivers a welcoming check-in/out experience, handles reservations, guest inquiries, and ensures guest satisfaction throughout their stay. This on-site role requires a high school diploma, customer service experience, basic computer skills, and availability to work evenings, weekends, and holidays.

Familiarity with property management software is preferred; multilingual skills and hospitality

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably hospitality or front desk operations.
• Basic computer skills and familiarity with property management systems or reservation software.

Responsibilities

• Greet guests with a friendly, professional demeanor.
• Process check-in/check-out using the property management system.
• Handle reservations, cancellations, and modifications promptly.
• Respond to guest inquiries via phone, email, or in person with accurate information.
• Resolve guest issues with empathy and escalate when needed.
• Coordinate with housekeeping and maintenance to prepare rooms.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Problem solving

Education

High school diploma

Tools

Opera

Maestro

Reservation software

Job description

The Front Desk Agent at Westmont Group's DoubleTree Melbourne Beach location in Indialantic, FL, delivers a welcoming check-in/out experience, handles reservations, guest inquiries, and ensures guest satisfaction throughout their stay. This on-site role requires a high school diploma, customer service experience, basic computer skills, and availability to work evenings, weekends, and holidays.

Familiarity with property management software is preferred; multilingual skills and hospitality