Front Desk Agent

DoubleTree by Hilton Hotel Hotel Toronto Airport West; Indialantic (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Doubletree Melbourne Beach in Indialantic, FL is seeking a Front Desk Agent to greet guests, manage reservations, and coordinate with hotel departments to ensure a smooth stay. The role emphasizes professional, courteous service and accurate handling of guest accounts.

The position requires strong communication skills, basic computer knowledge, and the ability to work evenings, weekends, and holidays. Weekend availability is noted; full-time hours are 3pm–11pm.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, preferably in hospitality or front desk operations.
• Basic computer skills and familiarity with property management/reservation software.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Manage check-in/check-out in the property management system.
• Handle reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries and requests via in person, phone or email.
• Resolve guest issues with empathy and professionalism; escalate when needed.
• Maintain accurate guest accounts and process payments/receipts.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Keep front desk area clean, organized, and stocked.
• Adhere to hotel policies and safety regulations.

Skills

Customer service

Hospitality

Communication

PMS software

Flexibility

Education

High school diploma

Tools

Opera/Maestro or similar PMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Sal Admin Full time Hourly Doubletree Melbourne Beach, Indialantic, FL, US

2 days ago Requisition ID: 8582

Salary Range: $15.00 To $16.00 Hourly

About the Role:

The Front Desk Agent serves as the primary point of contact for guests at our hospitality establishment in Indialantic, FL, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining guest satisfaction throughout their stay. The Front Desk Agent manages reservations, handles guest inquiries, and resolves any issues promptly to uphold the highest standards of customer service. Additionally, this position requires coordination with other hotel departments to ensure seamless operations and guest experiences. Ultimately, the Front Desk Agent contributes significantly to the overall reputation and success of the property by delivering professional, courteous, and personalized service.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or front desk operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience with hotel management software such as Opera, Maestro, or similar platforms.
• Multilingual abilities to assist a diverse guest population.
• Certification in hospitality or customer service training.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Knowledge of local area attractions and services to provide informed recommendations to guests.

Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using the property management system.
• Handle guest reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries and requests both in person and via phone or email, providing accurate information about hotel services and local attractions.
• Resolve guest complaints or issues with empathy and professionalism, escalating when necessary.
• Maintain accurate records of guest accounts and transactions, including processing payments and issuing receipts.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and rooms are ready for occupancy.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Adhere to all hotel policies, procedures, and safety regulations to maintain a secure environment.

Skills:

The Front Desk Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met promptly. Organizational skills are essential for managing reservations, guest accounts, and coordinating with other departments to maintain smooth operations. Proficiency with property management software enables efficient handling of check-ins, check-outs, and billing processes. Problem-solving abilities are frequently applied to address guest concerns and resolve issues in a professional manner. Additionally, interpersonal skills foster a welcoming atmosphere that enhances guest satisfaction and encourages repeat visits.

3pm to 11pm (Full-time position= 5 days) Does require weekend availability