Evening Front Desk Agent — Guest Experience

Doubletree-By-Hilton; Indialantic (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Doubletree Melbourne Beach in Indialantic, FL is seeking a Front Desk Agent to greet guests, manage reservations, and coordinate with hotel departments to ensure a smooth stay. The role emphasizes professional, courteous service and accurate handling of guest accounts.

The position requires strong communication skills, basic computer knowledge, and the ability to work evenings, weekends, and holidays. Weekend availability is noted; full-time hours are 3pm–11pm.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, preferably in hospitality or front desk operations.
• Basic computer skills and familiarity with property management/reservation software.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Manage check-in/check-out in the property management system.
• Handle reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries and requests via in person, phone or email.
• Resolve guest issues with empathy and professionalism; escalate when needed.
• Maintain accurate guest accounts and process payments/receipts.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Keep front desk area clean, organized, and stocked.
• Adhere to hotel policies and safety regulations.

Skills

Customer service

Hospitality

Communication

PMS software

Flexibility

Education

High school diploma

Tools

Opera/Maestro or similar PMS

Job description

Doubletree Melbourne Beach in Indialantic, FL is seeking a Front Desk Agent to greet guests, manage reservations, and coordinate with hotel departments to ensure a smooth stay. The role emphasizes professional, courteous service and accurate handling of guest accounts.

The position requires strong communication skills, basic computer knowledge, and the ability to work evenings, weekends, and holidays. Weekend availability is noted; full-time hours are 3pm–11pm.