Guest Concierge & Front Desk Agent

Bridgewoodresorthotel; Neenah (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team member swim days

Fitness center use

Discounted hotel stays

Discounted meals at Batley’s Grill &  

Holiday pay

Paid time off

401K

Aflac supplemental insurance

Job summary

Best Western Premier Bridgewood Resort Hotel in Neenah, WI is seeking a friendly Front Desk Agent to greet guests, check in/out, and address inquiries with a high standard of service. As the first point of contact, you will coordinate reservations, balance reports, and assist guests with local recommendations while maintaining professional appearance and a welcoming demeanor.

This part-time position requires weekend availability and offers team member benefits such as fitness center access,

Qualifications

• Read, write, and speak English fluently.
• Neat, well-groomed appearance.
• Must have flexible schedule to include weekends.
• Professional appearance and a friendly, service-oriented demeanor.
• Hospitality or customer service experience preferred.
• Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
• Carry-out front desk responsibilities and clerical duties, balance reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
• Provide a concierge level of guest assistance with information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations.
• Process payments, manage reservations, and balance cash and reports.
• Address and resolve guest concerns, striving for complete guest satisfaction.
• Demonstrate professional and effective communication skills and basic math aptitude.
• Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
• Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
• Follow security protocols for room keys and property.
• Work collaboratively with team members to fulfill special requests and provide exceptional service.
• Represent company in a friendly and professional manner.
• Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation.
• Perform all other related duties assigned.

Skills

English fluency

Customer service

Communication skills

Multitasking

Microsoft Office

Professional demeanor

Hospitality experience

Tools

Microsoft Office

Job description

Best Western Premier Bridgewood Resort Hotel in Neenah, WI is seeking a friendly Front Desk Agent to greet guests, check in/out, and address inquiries with a high standard of service. As the first point of contact, you will coordinate reservations, balance reports, and assist guests with local recommendations while maintaining professional appearance and a welcoming demeanor.

This part-time position requires weekend availability and offers team member benefits such as fitness center access,