Hotel Operations Supervisor - Residence Inn Orangeburg

Colwen Management Inc; Orangeburg (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

401K Plan — Traditional & Roth

Hotel Discount Travel Program

Associate Discounts

Training and Development Programs

Job summary

Residence Inn Orangeburg, a Colwen Hotels property, is seeking an engaging Hotel Operations Supervisor to support Front Desk and Housekeeping operations. You will focus on training, supervising, and scheduling the Front Desk and Housekeeping teams, while supporting the Hotel Manager with administrative duties and acting as MOD.

This hands-on role will also function as a Front Desk Agent and Housekeeper as needed, with varied hours including nights, weekends, and holidays.

Qualifications

• Two year college degree or hospitality experience.
• Strong leadership and interpersonal skills.
• Ability to multitask and work under pressure.
• Excellent verbal and written communication skills.
• Proficient with common computer software.

Responsibilities

• Assist in interviewing and supervising front office staff.
• Process check-in/check-out, verify billing, create reservations and handle requests.
• Coordinate with Front Desk and Housekeeping for staffing and schedules.
• Support the Hotel Manager with administrative duties and act as MOD.
• Monitor budgets, payroll, and drive continuous process improvements.

Skills

Leadership

Customer service

Communication

Multitasking

Computer skills

Education

Two-year college degree

Job description

Hotel Operations Supervisor - Residence Inn Orangeburg

Job Category: Rooms Front Office

Requisition Number: HOTEL005769

• Full-Time

Locations

Showing 1 location

Residence Inn by Marriott Orangeburg
3 Stevens Way
Route 303
Orangeburg, NY 10962, USA

Description

Residence Inn Orangeburg, a Colwen Hotels property, is seeking an engaging, friendly and detail-oriented Hotel Operations Supervisor to support the Front Desk and Housekeeping operations of the Hotel. In this role you will focus on training, supervising, and scheduling of the Front Desk and Housekeeping teams. In addition, you will provide support to the Hotel Manager with administrative duties, act as MOD, and respond to guest request and issues in the absence of a manager. This role is hands on and will function as a Front Desk Agent and Housekeeper as needed.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Assist in the interviewing and strong performance supervision of front office associates.
• Ongoing review of staff to ensure adherence to established policies and procedures
• Process check-in and check-out, verify billing, create reservations, and process special requests
• Knowledge of hotel property, local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Compliance with Federal & State Labor laws
• Ensure that all complaints regarding service and/or accommodations are investigated and resolves
• Monitor budgets and payroll records and review financial transactions to ensure appropriateness
• Ongoing analysis of processes for continuous improvement/efficiency
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
• Balance cost controls with exceptional guest service and associate satisfaction
• Maintain STRICT key controls and safety and security standards.
• Other duties as assigned

Requirements:

• Two year college degree or equivalent hospitality experience
• Previous brand specific experience preferred
• Strong Leader of people
• Superior interpersonal and customer service skills
• Reliable with the ability to multitask and work under pressure
• Excellent verbal and written communication skills
• Intermediate to advanced computer skills
• Familiar with common computer software programs
• Must be willing to work varied hours including nights, weekends and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Hourly Range: $22.00 - $23.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.