Evening Front Desk Agent | Guest Services & Check-In

Canterbury Hotel Group; Portland (OR); On-site; USD 22,041 - 22,386; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Employee discount

Health insurance

Vision insurance

Job summary

A prominent hotel in Oregon is seeking a Full-time Hotel Front Desk Agent to manage guest accommodations, reservations, and provide top-notch customer service. The ideal candidate should have experience in a similar role and possess excellent communication and organizational skills. Responsibilities include check-in, room assignments, and responding to guest inquiries. Join our team to create memorable stays for guests while offering competitive pay and benefits including health insurance and 401(k) matching.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role is preferred.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Excellent customer service skills are essential.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.
• Respond to client complaints in a timely and professional manner.
• Confirm group reservations and arrange personalized services.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Job description

A prominent hotel in Oregon is seeking a Full-time Hotel Front Desk Agent to manage guest accommodations, reservations, and provide top-notch customer service. The ideal candidate should have experience in a similar role and possess excellent communication and organizational skills. Responsibilities include check-in, room assignments, and responding to guest inquiries. Join our team to create memorable stays for guests while offering competitive pay and benefits including health insurance and 401(k) matching.