Guest Services Lead — Front Desk (Full-Time, 3pm–11pm)

Springhill Suites Columbus Easton Area; Columbus (OH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

ST/LT disability

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Springhill Suites Columbus Easton Area is seeking a Front Desk Clerk for a full-time 3pm-11pm shift at our on-site hotel in Columbus, OH. You will be at the hub of guest interactions, providing courteous, proactive service and handling guest needs with a friendly, professional demeanor.

The role includes posting charges, handling payments, responding to guest concerns, and maintaining knowledge of brand programs.

Qualifications

• Passion to serve others and engage with guests.
• Proactive, responsive and caring demeanor.
• Excellent communication with guests and team.

Responsibilities

• Assist guests courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly address guest concerns and ensure satisfaction
• Post guest charges and handle cash following procedures
• Handle guest mail and messages with privacy and professionalism
• Be knowledgeable of the hotel brand and programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Know hotel safety and emergency procedures

Job description

Springhill Suites Columbus Easton Area is seeking a Front Desk Clerk for a full-time 3pm-11pm shift at our on-site hotel in Columbus, OH. You will be at the hub of guest interactions, providing courteous, proactive service and handling guest needs with a friendly, professional demeanor.

The role includes posting charges, handling payments, responding to guest concerns, and maintaining knowledge of brand programs.