Evening Front Desk Agent - Guest Experience & Sales Prep

Level5 Hospitality; Bend (OR); On-site; USD 26,000 - 30,000; Full time

Job summary

Level5 Hospitality is seeking a Front Desk Associate—PM shift for the Marriott Residence Inn in Bend, OR. You will be the first point of contact for guests, handling check-ins/outs and reservations while delivering Level5 High Touch service.

This role may include occasional breakfast hosting or waterpark duties and a path to train for sales coordination tasks with the sales department. Must be flexible, customer-focused, and able to work weekends or holidays.

Qualifications

• Proficient in Microsoft Office Suite or similar software.
• Front desk experience preferred but not required.
• Excellent communication and organizational skills.
• Flexible with shifts and able to work weekends/holidays.

Responsibilities

• Check in and check out guests according to procedures.
• Manage front desk operations with high guest service standards.
• Handle room bookings via phone, online, and in person.
• Coordinate with housekeeping to ensure rooms are ready.
• Respond to guest inquiries and resolve issues promptly.
• Prepare daily reports and incident documentation when needed.

Skills

Microsoft Office

Front Desk

Customer service

Shift flexibility

Job description

Level5 Hospitality is seeking a Front Desk Associate—PM shift for the Marriott Residence Inn in Bend, OR. You will be the first point of contact for guests, handling check-ins/outs and reservations while delivering Level5 High Touch service.

This role may include occasional breakfast hosting or waterpark duties and a path to train for sales coordination tasks with the sales department. Must be flexible, customer-focused, and able to work weekends or holidays.