Front Desk Associate - PM - Marriott Residence Inn

Level5 Hospitality; Bend (OR); On-site; USD 26,000 - 30,000; Full time

Job summary

Level5 Hospitality is seeking a Front Desk Associate—PM shift for the Marriott Residence Inn in Bend, OR. You will be the first point of contact for guests, handling check-ins/outs and reservations while delivering Level5 High Touch service.

This role may include occasional breakfast hosting or waterpark duties and a path to train for sales coordination tasks with the sales department. Must be flexible, customer-focused, and able to work weekends or holidays.

Qualifications

• Proficient in Microsoft Office Suite or similar software.
• Front desk experience preferred but not required.
• Excellent communication and organizational skills.
• Flexible with shifts and able to work weekends/holidays.

Responsibilities

• Check in and check out guests according to procedures.
• Manage front desk operations with high guest service standards.
• Handle room bookings via phone, online, and in person.
• Coordinate with housekeeping to ensure rooms are ready.
• Respond to guest inquiries and resolve issues promptly.
• Prepare daily reports and incident documentation when needed.

Skills

Microsoft Office

Front Desk

Customer service

Shift flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Associate - PM - Marriott Residence Inn

A&G Other Full Time Clerical Residence Inn Bend, Bend, OR, US

2 days ago Requisition ID: 1938

Salary Range: $19.00 To $22.00 Hourly

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up!

Job Summary:

As a Front Desk Agent you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest. This position may also include occasional shifts in other front of house departments such as breakfast hosting or waterpark attendant. Additionally, we hope to find a candidate interested in training for some part time sales coordinator tasks with our sales department

Duties/Responsibilities:

• Perform all check in and check out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Know emergency procedures and ow to respond
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to clients complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Work experience as a Front Desk agent preferred but not required
• Level5 High Touch service
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality

Education and Experience:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.