Front Desk Guest Experience Specialist

Resolute Road Hospitality; Bend (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality's Hilton Garden Inn Bend invites you to join our hospitality team as a Guest Services Agent in Bend, Oregon. You will welcome guests, handle check-in/out, assist with requests, and support front desk and pantry operations in a fast-paced hotel environment.

We value social intelligence, teamwork, integrity and strong guest service skills. Benefits include travel perks, daily pay options, and comprehensive health plans; consistent attendance and adherence to brand

Qualifications

• High school diploma or GED required.
• Hospitality or customer service experience preferred.
• TIPS or equivalent certification preferred.

Responsibilities

• Greet guests warmly and check-in/check-out efficiently.
• Handle front desk tasks, POS, reservations, and payments.
• Promote loyalty programs and explain hotel amenities.
• Coordinate with departments to maintain lobby appearance and service.
• Log maintenance or safety issues and adhere to policies.

Skills

Front desk procedures

POS systems

Guest service excellence

Communication skills

Cash handling

Multitasking

Education

High school diploma or GED

Tools

MS Office

POS systems

Job description

Resolute Road Hospitality's Hilton Garden Inn Bend invites you to join our hospitality team as a Guest Services Agent in Bend, Oregon. You will welcome guests, handle check-in/out, assist with requests, and support front desk and pantry operations in a fast-paced hotel environment.

We value social intelligence, teamwork, integrity and strong guest service skills. Benefits include travel perks, daily pay options, and comprehensive health plans; consistent attendance and adherence to brand