Front Office Supervisor — Guest Experience Leader

Level5 Hospitality; Bend (OR); On-site; USD 31,000 - 34,000; Full time

Job summary

The Front Office Supervisor at Residence Inn Bend, under Level 5 Hospitality, oversees daily front desk operations and leads the front office team to deliver exceptional guest experiences. You’ll manage check-in/check-out, resolve guest concerns, and coordinate with other departments to ensure smooth service.

Qualifications include a high school diploma, front desk or guest service experience, strong customer service, PMS familiarity, and the ability to work flexible hours including evenings,

Qualifications

• High school diploma or equivalent.
• Front office or guest service experience in hospitality.
• Strong customer service skills with guest concerns.
• Basic computer proficiency with property management systems (PMS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Supervise front desk staff to deliver efficient and courteous service during all shifts.
• Manage guest check-in and check-out procedures, ensuring accuracy and timeliness.
• Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
• Train new front office employees and provide ongoing coaching to enhance team performance.
• Monitor daily front office operations, including cash handling, reservations, and reporting.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Assist in scheduling and staffing to maintain adequate coverage during peak and off-peak hours.

Skills

Front desk experience

Customer service

Communication skills

Computer literacy

Flexible hours

Tools

PMS

Job description

The Front Office Supervisor at Residence Inn Bend, under Level 5 Hospitality, oversees daily front desk operations and leads the front office team to deliver exceptional guest experiences. You’ll manage check-in/check-out, resolve guest concerns, and coordinate with other departments to ensure smooth service.

Qualifications include a high school diploma, front desk or guest service experience, strong customer service, PMS familiarity, and the ability to work flexible hours including evenings,