Evening Front Desk Guest Associate | Weekend Shifts

Residence Inn East Peoria; Fond du Lac (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Residence Inn by Marriott East Peoria is seeking a Front Desk Guest Service Agent to join our team. This full-time, on-site role requires a friendly, team-oriented individual who can work the 3–11 pm shift, including weekends.

You will manage reservations, assist guests, answer calls, and help with check-ins/outs while maintaining a high level of service. Prior hotel or customer service experience is preferred.

Qualifications

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Skills

Customer service

Phone handling

Problem solving

Tools

MS Excel

MS Word

MS Outlook

Job description

Residence Inn by Marriott East Peoria is seeking a Front Desk Guest Service Agent to join our team. This full-time, on-site role requires a friendly, team-oriented individual who can work the 3–11 pm shift, including weekends.

You will manage reservations, assist guests, answer calls, and help with check-ins/outs while maintaining a high level of service. Prior hotel or customer service experience is preferred.