Evening Front Desk Agent - Guest Experience Pro

BENCHMARK; Roanoke (VA); On-site; USD 22,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality's The Hotel Roanoke & Conference Center in Roanoke, VA is seeking a Front Desk Agent for a PM shift (3pm-11pm). The role involves checking in guests, sharing local knowledge, and ensuring a wow guest experience.

This position requires a high school diploma or equivalent, excellent communication skills, and the ability to thrive in a fast-paced environment. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in and register; be a source of knowledge about the hotel and local area.
• Provide exceptional customer service and engage with guests to create a WOW experience.
• Resolve problems and recover when things aren’t right.
• Promote and sell hotel programs.
• Interact with hotel staff professionally and follow procedures for postings, charges, and deposits.

Skills

Customer service

Verbal communication

Written communication

Fast-paced environment

Guest engagement

Shift work

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality's The Hotel Roanoke & Conference Center in Roanoke, VA is seeking a Front Desk Agent for a PM shift (3pm-11pm). The role involves checking in guests, sharing local knowledge, and ensuring a wow guest experience.

This position requires a high school diploma or equivalent, excellent communication skills, and the ability to thrive in a fast-paced environment. Weekend and holiday availability is required.