Guest Services Pro: Front Desk & Guest Experience

HAMPTON INN AND SUITES-ROANOKE DOWNTOWN

Roanoke (VA)

On-site

USD 30,000 - 38,000

Full time

6 days ago

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Benefits offered by this job

Competitive wages

Medical, Dental, and Vision coverage

Paid vacation time

401k Retirement Plan

Job summary

Hampton Inn and Suites Downtown Roanoke is seeking a detail-oriented, outgoing Guest Services Representative to deliver exceptional guest experiences and maintain a welcoming, organized front desk. In this full-time role, you will check guests in and out, handle payments, update reservations, collaborate with other departments, balance accounts, and run reports while upholding our PEACH values.

Join a team focused on service excellence and a fun, supportive work environment with competitive

Qualifications

1 year of customer service experience preferred.
Exceptional verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.
Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.
Close and balance room accounts.
Run, print, and distribute various reports.
Make adjustments to accounts as needed.