Evening Fleet Dispatcher - Roadside Support Pro

ACS Auto Club Services, Inc.; United States; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plan

Paid time off

HSA/FSA options

Paid training

AAA membership

Job summary

The Auto Club Group in Pompano, FL seeks a Fleet Dispatcher to handle emergency roadside calls for members and fleet personnel using a CAD system. You will locate members and provide detailed directions, coordinating with drivers and contractors.

Roles require accurate data entry, geographic knowledge, and strong verbal communication in a fast-paced environment. 3pm–11pm shift, Monday–Friday, in a temperature-controlled office.

Qualifications

• Requires a high school diploma or GED.
• Experience handling emergency and/or commercial road service calls.
• Ability to enter data accurately and navigate computer systems.

Responsibilities

• Monitor dispatched calls and take action to resolve service or other problems.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and report service issues.
• Close service requests using the dispatching system.
• Accept payments when necessary and reconcile basic issues.
• Assist coworkers and junior dispatchers as needed.

Skills

High School Diploma

Customer service

Call center experience

Verbal communication

Data entry

Geography knowledge

Fast-paced environment

Emergency dispatch knowledge

Dispatch accuracy

Education

High School Diploma or GED

Tools

Computer aided dispatch system

Job description

The Auto Club Group in Pompano, FL seeks a Fleet Dispatcher to handle emergency roadside calls for members and fleet personnel using a CAD system. You will locate members and provide detailed directions, coordinating with drivers and contractors.

Roles require accurate data entry, geographic knowledge, and strong verbal communication in a fast-paced environment. 3pm–11pm shift, Monday–Friday, in a temperature-controlled office.