Evening Dispatch & Routing Specialist

MTM; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental plans

Vision plans

401(k) with match

Paid time off

Tuition reimbursement

Casual dress

Leadership mentoring

Job summary

MTM is seeking a Dispatcher to direct day-to-day route and trip operations, ensuring safe, cost-effective, on-time performance. You will coordinate with drivers and monitors, track sign-in/out times, and communicate service issues per MTM procedures.

The role is office-based in Phoenix, with Friday-Tuesday shifts 1PM-9:30PM, at 4525 E University Dr, Phoenix, AZ 85034. You’ll work closely with transportation providers to maintain high service quality.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• 2+ years in transportation routing, dispatching, and scheduling preferred.
• 1 year experience with the applicable transit scheduling system preferred.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with scheduling problems or issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and record provider no shows or on-time-performance issues.
• Inform transportation providers of next-days trips and new trips.
• Monitor radio, telephones and on-road provision of service for quality.
• Record departure times, destinations, and return estimates.
• Provide feedback on drivers’ performance.

Skills

Typing

GPS

GIS systems

Education

High School Diploma or GED

Tools

Transit scheduling system

Job description

MTM is seeking a Dispatcher to direct day-to-day route and trip operations, ensuring safe, cost-effective, on-time performance. You will coordinate with drivers and monitors, track sign-in/out times, and communicate service issues per MTM procedures.

The role is office-based in Phoenix, with Friday-Tuesday shifts 1PM-9:30PM, at 4525 E University Dr, Phoenix, AZ 85034. You’ll work closely with transportation providers to maintain high service quality.