Dispatcher - AAA

MTM; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental plans

Vision plans

401(k) with match

Paid time off

Tuition reimbursement

Casual dress

Leadership mentoring

Job summary

MTM is seeking a Dispatcher to direct day-to-day route and trip operations, ensuring safe, cost-effective, on-time performance. You will coordinate with drivers and monitors, track sign-in/out times, and communicate service issues per MTM procedures.

The role is office-based in Phoenix, with Friday-Tuesday shifts 1PM-9:30PM, at 4525 E University Dr, Phoenix, AZ 85034. You’ll work closely with transportation providers to maintain high service quality.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• 2+ years in transportation routing, dispatching, and scheduling preferred.
• 1 year experience with the applicable transit scheduling system preferred.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with scheduling problems or issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and record provider no shows or on-time-performance issues.
• Inform transportation providers of next-days trips and new trips.
• Monitor radio, telephones and on-road provision of service for quality.
• Record departure times, destinations, and return estimates.
• Provide feedback on drivers’ performance.

Skills

Typing

GPS

GIS systems

Education

High School Diploma or GED

Tools

Transit scheduling system

Job description

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable).

Location: In Office - 5 days a week

4525 E University Dr

Phoenix, AZ 85034

Shift: Friday-Tuesday, 1PM-9:30PM.

What you’ll do:

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and record provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

What you’ll need:

Experience, Education & Certifications:

• Must be 18 years of age or older
• High School Diploma or GED
• 1 year of Call Center experience
• 6 months Customer Service experience
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred

Skills:

• Basic typing/computer experience with excellent navigational skills
• Knowledge of GPS and GIS systems preferred

Even better if you have...

• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $ 20.00

Salary Max: $ 20.00

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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