Hybrid Desktop Support Specialist – Remote & On-Site

Kraft Kennedy, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA

401k with company match

Training on latest technologies

Phone reimbursement

Holidays/vacation/sick days

Job summary

Kraft Kennedy, Inc. in Chicago invites applicants for a full-time hybrid Desktop Support Specialist. The role provides remote and on-site support to a nationwide client base, with Saturday-Wednesday schedule and shift times, requiring Chicago-area residency.

The successful candidate will troubleshoot Windows Server/Exchange, virtualization, storage, and end-user issues, collaborate with senior staff, and participate in ongoing training.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis. (2-3 days per week)
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT or related field

3 years related work experience in lieu of a degree

Tools

Windows Server

Exchange infrastructure

Virtualization

Storage

MS Office

Job description

Kraft Kennedy, Inc. in Chicago invites applicants for a full-time hybrid Desktop Support Specialist. The role provides remote and on-site support to a nationwide client base, with Saturday-Wednesday schedule and shift times, requiring Chicago-area residency.

The successful candidate will troubleshoot Windows Server/Exchange, virtualization, storage, and end-user issues, collaborate with senior staff, and participate in ongoing training.