Evening CX Manager - Remote (B2B SaaS Healthtech)

Launch Tennessee; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries

Remote/hybrid environment

Flexible PTO

401k

Medical, dental, and vision insurance

Job summary

Launch Tennessee is looking for a Client Experience Manager to provide evening/overnight support for their innovative rehab therapy software. This fully remote role involves troubleshooting client issues and ensuring software release stability while working within a dynamic team.

Ideal candidates should be a Rehab Clinician with a strong analytical mindset and exceptional communication skills. Benefits include flexible scheduling, competitive salary, and opportunities for professional growth.

Qualifications

• Must have experience as a Rehab Clinician.

Responsibilities

• Provide evening support to clients via email.
• Troubleshoot software issues and create engineering tickets.
• Collaborate with other teams to enhance product support.

Skills

Analytical mindset

Troubleshooting

Communication skills

MS Excel proficiency

Adaptability

Education

Experience as a Rehab Clinician (SLP, OT, PT, COTA, PTA)

Tools

Zendesk or similar software

Job description

Launch Tennessee is looking for a Client Experience Manager to provide evening/overnight support for their innovative rehab therapy software. This fully remote role involves troubleshooting client issues and ensuring software release stability while working within a dynamic team.

Ideal candidates should be a Rehab Clinician with a strong analytical mindset and exceptional communication skills. Benefits include flexible scheduling, competitive salary, and opportunities for professional growth.