Evening CSR: Warehouse & Order Management

Vertical Cold Storage Llc; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vertical Cold Storage is seeking a 2nd Shift Customer Service Representative in Dothan, AL. You will act as liaison between the warehouse and customers, process orders, respond to inquiries, and help ensure accurate billing per tariff rates and negotiated terms.

The role requires a high school diploma and 2–3 years of customer service or warehouse office experience; strong English communication and problem-solving skills preferred; occasional reporting and coordination with dock operations.

Qualifications

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to inquiries, processing orders and handling complaints promptly.
• Check drivers in/out and assign door in coordination with dock operation.
• Ensure receipts for product are accurately entered in system following procedures.
• Finalize receipts to confirm counts or document discrepancies.
• Validate orders entered per customer instructions and communicate to warehouse staff.
• Ensure product is allocated to orders and shipped per instructions.
• Assist in billing customers in a timely fashion per tariff rates and negotiated rates.
• Prepare reports by collecting, analyzing, and distributing information.
• Operate multiple phone lines and maintain courteous response.
• Support inter-departmental workflow and maintain a safe working environment.

Skills

Customer service

Communication skills

Problem solving

Reading/writing English

Education

High school diploma

Job description

Vertical Cold Storage is seeking a 2nd Shift Customer Service Representative in Dothan, AL. You will act as liaison between the warehouse and customers, process orders, respond to inquiries, and help ensure accurate billing per tariff rates and negotiated terms.

The role requires a high school diploma and 2–3 years of customer service or warehouse office experience; strong English communication and problem-solving skills preferred; occasional reporting and coordination with dock operations.