Evening CSR — Elevate Customer Service & Order Support

MWCold; Dothan (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Vertical Cold Storage is seeking a 2nd Shift Customer Service Representative to join our Dothan facility. The role focuses on ensuring customer satisfaction, handling orders, and coordinating with warehouse operations.

You'll respond to inquiries, process receipts and shipments, and maintain accurate records under established procedures. A high school diploma and 2–3 years of customer service or warehouse office experience are preferred.

Qualifications

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Problem solving abilities.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between customer and warehouse operations, maintaining strong customer relationships and handling inquiries promptly.
• Process orders and ensure timely, accurate entry and documentation.
• Coordinate driver check-in/out and door assignment with dock operations.
• Ensure receipts and product counts are accurately entered and aligned with records.
• Ensure customer is billed accurately based on tariff rates and negotiated terms.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Vertical Cold Storage is seeking a 2nd Shift Customer Service Representative to join our Dothan facility. The role focuses on ensuring customer satisfaction, handling orders, and coordinating with warehouse operations.

You'll respond to inquiries, process receipts and shipments, and maintain accurate records under established procedures. A high school diploma and 2–3 years of customer service or warehouse office experience are preferred.