2nd Shift CSR - (2:30 - 11pm)

Vertical Cold Storage Llc; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vertical Cold Storage is seeking a 2nd Shift Customer Service Representative in Dothan, AL. You will act as liaison between the warehouse and customers, process orders, respond to inquiries, and help ensure accurate billing per tariff rates and negotiated terms.

The role requires a high school diploma and 2–3 years of customer service or warehouse office experience; strong English communication and problem-solving skills preferred; occasional reporting and coordination with dock operations.

Qualifications

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to inquiries, processing orders and handling complaints promptly.
• Check drivers in/out and assign door in coordination with dock operation.
• Ensure receipts for product are accurately entered in system following procedures.
• Finalize receipts to confirm counts or document discrepancies.
• Validate orders entered per customer instructions and communicate to warehouse staff.
• Ensure product is allocated to orders and shipped per instructions.
• Assist in billing customers in a timely fashion per tariff rates and negotiated rates.
• Prepare reports by collecting, analyzing, and distributing information.
• Operate multiple phone lines and maintain courteous response.
• Support inter-departmental workflow and maintain a safe working environment.

Skills

Customer service

Communication skills

Problem solving

Reading/writing English

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2nd Shift CSR - (2:30 - 11pm)

Full Time Clerical Dothan, AL, US

3 days ago Requisition ID: 2026

Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!

Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.

Why Vertical Cold Storage needs you:

We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

Essential Duties and Responsibilities:

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line system ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:

• High school diploma or its equivalent
• 2-3 years customer service or warehouse office experience
• Prior warehouse/distribution experience preferred
• Problem solving abilities
• Excellent communication skills with ability to read and write English

Physical Requirements:

• Ability to sit for extended periods of time
• Frequently required to bend, twist, use hands to finger, reach with hands and arms.