2nd Shift CSR - (2:30 - 11pm)

MWCold; Dothan (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Vertical Cold Storage is seeking a 2nd Shift Customer Service Representative to join our Dothan facility. The role focuses on ensuring customer satisfaction, handling orders, and coordinating with warehouse operations.

You'll respond to inquiries, process receipts and shipments, and maintain accurate records under established procedures. A high school diploma and 2–3 years of customer service or warehouse office experience are preferred.

Qualifications

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Problem solving abilities.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between customer and warehouse operations, maintaining strong customer relationships and handling inquiries promptly.
• Process orders and ensure timely, accurate entry and documentation.
• Coordinate driver check-in/out and door assignment with dock operations.
• Ensure receipts and product counts are accurately entered and aligned with records.
• Ensure customer is billed accurately based on tariff rates and negotiated terms.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2nd Shift CSR - (2:30 - 11pm)

Full Time Clerical Dothan, AL, US

5 days ago Requisition ID: 2026

Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!

• Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.

Why Vertical Cold Storage needs you:

We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

Essential Duties and Responsibilities:

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line system ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:

• High school diploma or its equivalent
• 2-3 years customer service or warehouse office experience
• Prior warehouse/distribution experience preferred
• Problem solving abilities
• Excellent communication skills with ability to read and write English

Physical Requirements:

• Ability to sit for extended periods of time
• Frequently required to bend, twist, use hands to finger, reach with hands and arms.