2nd Shift Warehouse CSR — Customer Service & Operations

ODW Logistics; Englewood (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

ODW Logistics is seeking a Warehouse Customer Service Representative (CSR) for the 2nd shift to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of customer inventory. The CSR works directly with the warehouse leadership team, employees and customers.

The CSR collaborates with warehouse leadership, employees and customers, processes transactions, uses Warehouse Management System and Microsoft Office, and resolves discrepancies to ensure accurate

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet applications preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

MS Office

Data entry

Written communication

Time management

Education

High School diploma or equivalent

Tools

AS400

Job description

ODW Logistics is seeking a Warehouse Customer Service Representative (CSR) for the 2nd shift to handle administrative duties related to receiving, storing, maintaining, shipping and invoicing of customer inventory. The CSR works directly with the warehouse leadership team, employees and customers.

The CSR collaborates with warehouse leadership, employees and customers, processes transactions, uses Warehouse Management System and Microsoft Office, and resolves discrepancies to ensure accurate