Remote On-Call Hotline Advocate for Survivors

Women Helping Women; Cincinnati (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off, holidays and sick time

Professional development opportunities

403(b) with employer match

Job summary

Women Helping Women in Cincinnati, OH, is seeking an After-Hours Hotline Advocate – On-Call. This remote role supports survivors of domestic violence, sexual assault, and stalking across our service area, providing crisis intervention, safety planning, and resources.

The position requires 1 year field experience, strong communication, and computer literacy; shifts include overnight hours, with on-call Sunday 9:00 PM–12:00 AM.

Qualifications

• 1 year field experience in SA, DV, crisis intervention with victims required.
• 1–2 years’ experience delivering direct services in field required.
• Computer literacy (MS Office, databases, email) required.
• Strong written and verbal communication skills.

Responsibilities

• Provide crisis intervention and advocacy over the phone for survivors.
• Promote teamwork and collaboration across teams and partners.
• Build rapport with hospital staff, law enforcement, prosecutors, and mental health providers.
• Maintain professional relationships with coworkers, volunteers, donors, and board members.
• Participate in training and development opportunities offered by the agency.
• Train and supervise volunteers and interns; verify observation logs as needed.
• Participate in agency meetings and functions.

Skills

Active Listening

Empathy & Compassion

Crisis Intervention

Advocacy

Confidentiality

Communication Skills

Cultural Competency

Problem-Solving

Record-Keeping

Boundary Setting

Stress Management

Job description

Women Helping Women in Cincinnati, OH, is seeking an After-Hours Hotline Advocate – On-Call. This remote role supports survivors of domestic violence, sexual assault, and stalking across our service area, providing crisis intervention, safety planning, and resources.

The position requires 1 year field experience, strong communication, and computer literacy; shifts include overnight hours, with on-call Sunday 9:00 PM–12:00 AM.