Evening Concierge — Luxury High-Rise Experience

RELATED; Chicago (IL); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

401(k)

FSA & HSA

Life & AD&D insurance

Paid leave

Mental health resources

Fertility benefits

Volunteer time off

Tuition reimbursement

Career development

Résumé du poste

Related Management Company, owner/operator of luxury properties, seeks a Concierge for One Bennett Park in Chicago. You’ll be the first impression for residents and guests, delivering polished, warm, and reliable service to create a welcoming atmosphere.

The role covers resident and guest services, security and access control, package and amenity management, move-in/move-out support, leasing assistance, and brand engagement.

Qualifications

• 1–3 years in hospitality, customer service, or luxury properties.
• Comfort using basic digital tools (logging systems, CRM, emails, MS Office).
• Ability to lift up to 50 lbs and stand for long periods.
• High school diploma or equivalent.

Responsabilités

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Support the package room and inventory systems.
• Manage visitor logs and help maintain accurate resident preferences.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Ensure smooth transitions with clear communication.
• Welcome prospective residents and alert the leasing team.
• Share branded materials and collect contact information.
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards.
• Remember and act on resident preferences to personalize service.
• Be a trusted connector in the community.
• Follow all emergency procedures and stay calm under pressure.
• Step in to solve service issues when possible, and elevate as needed.
• Follow up with residents to ensure satisfaction.
• Keep the front desk clean and organized.
• Join daily huddles and team updates.
• Model professionalism and emotional intelligence.
• Take on special assignments when asked.

Connaissances

Customer service

Professional attitude

Organizational skills

Communication skills

Flexibility

Formation

High school diploma or equivalent

Outils

CRM platforms

Logging systems

MS Office

Description du poste

Related Management Company, owner/operator of luxury properties, seeks a Concierge for One Bennett Park in Chicago. You’ll be the first impression for residents and guests, delivering polished, warm, and reliable service to create a welcoming atmosphere.

The role covers resident and guest services, security and access control, package and amenity management, move-in/move-out support, leasing assistance, and brand engagement.