Evening Concierge: Resident Experience Lead

Integral Senior Living; San Marcos (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full‑

Paid time off and Holidays (full-time)

Comprehensive benefit package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Integral Senior Living in California is seeking a Concierge to greet guests, residents, and employees, manage external and internal calls, take and communicate messages, and provide general information.

The role requires answering phones, greeting visitors, organizing the desk, coordinating appointments, compiling mail and brochures, and supporting daily operations with a friendly, professional approach.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Communication

Customer service

Reception

Telephone etiquette

Education

High school diploma or GED

Tools

Phone system

Job description

Integral Senior Living in California is seeking a Concierge to greet guests, residents, and employees, manage external and internal calls, take and communicate messages, and provide general information.

The role requires answering phones, greeting visitors, organizing the desk, coordinating appointments, compiling mail and brochures, and supporting daily operations with a friendly, professional approach.