Lead Concierge - Full Time

Integral Senior Living; San Jose (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options

Paid time off and Holidays

Comprehensive benefit package

401(K) with employer backing

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Integral Senior Living in San Jose, California, is seeking a Full-Time Lead Concierge/Receptionist for the morning shift. In this role, you will be responsible for greeting residents and visitors, managing phone inquiries, and assisting with various administrative tasks. The ideal candidate will have a high school diploma and 1-3 years of customer service experience. We offer competitive wages, flexible scheduling, and a comprehensive benefits package.

This position allows you to make a direct impact in a supportive community environment.

Qualifications

• 1-3 years of customer service experience and/or training.
• Ability to manage multiple tasks and maintain organization.

Responsibilities

• Greet guests, residents, and employees.
• Manage telephone calls and take messages.
• Organize and distribute mail and maintain the entry area.

Skills

Customer service experience

Communication skills

Organization

Education

High school diploma or GED preferred

Job description

Overview

Looking for Full-Time Lead Concierge/Receptionist Morning Shift (7:30am - 3:30 pm) Monday, Wednesday - Friday.

Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the region. Guided by our foundational “Culture Keepers”, we cultivate purpose-driven environments where residents thrive and Team Members feel valued, empowered, and supported.

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer backing
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Position

Our community is looking for a Concierge to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Creates and maintains staffing schedules.
• Ensures that telephones have required coverage at all times including coverage when concierges call out or request time off.
• Assisting with the training of new concierges.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V

JOB CODE: 1007141