Evening Concierge & Resident Experience

Sunshine Retirement Living; Ogden (UT); On-site; USD 17,000 - 23,000; Full time

Job summary

Sunshine Retirement Living in Ogden, Utah, is seeking a reception desk attendant to monitor resident call systems, greet visitors, and perform clerical duties. The role requires excellent customer service, strong English communication, and the ability to work with minimal supervision while maintaining confidentiality and teamwork.

The position emphasizes proper professional conduct, timely responses to inquiries, and adherence to policies.

Qualifications

• Must be 18 years of age.
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
• Experience in computer use and relevant software applications are preferred
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

Responsibilities

• Complete routine housekeeping duties including but not limited to the following: emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms
• Staff the reception desk during assigned period
• Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner
• Graciously greets all residents and visitors and politely assists them as necessary
• Performs clerical duties as directed
• Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log
• Maintain a clean and safe workspace, community entrance, lobby, and hydration station
• Promptly answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Performs frequent security checks to ensure safety of the Community and its residents
• Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
• Performs simple, routine maintenance of office equipment
• Perform coffee service at dinnertime, if needed
• Assist the kitchen staff with shutting down kitchen after mealtime by closing and locking the doors and windows and turning off the lights
• Print and fold the weekly menu and monthly calendar and fold dining napkins
• Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces
• Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper
• Performs other duties as assigned by Supervisor

Skills

Customer service

Communication skills

Team player

Organizational skills

Problem solving

Confidentiality

Computer skills

Public relations

Tools

Software applications

Job description

Sunshine Retirement Living in Ogden, Utah, is seeking a reception desk attendant to monitor resident call systems, greet visitors, and perform clerical duties. The role requires excellent customer service, strong English communication, and the ability to work with minimal supervision while maintaining confidentiality and teamwork.

The position emphasizes proper professional conduct, timely responses to inquiries, and adherence to policies.