Senior General Manager

Related Management Company; Chicago (IL); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits (medical,Vision

Dental

Life insurance

Employee Assistance Program

401(k)

Tuition & certification reimbursement

Job summary

Related Management Company seeks a General Manager for One Bennett Park, Chicago's premier luxury residence. You will lead operations, finance, and a high-performing team to deliver an unparalleled living experience.

You will build strong resident relationships, anticipate needs, and drive excellence across all touchpoints, ensuring brand standards and service initiatives are met consistently.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 7–10 years in property management, with 5+ years in leadership overseeing large teams in luxury multifamily.
• Experience in budget preparation and financial reporting with strong building operations knowledge.
• Ability to analyze data/reports to sustain high standards of customer service, revenue and expenses.
• Proficiency in property management software (Yardi, RealPage, Entrata, or similar).
• Strong conflict resolution with a customer-first mindset.
• Ability to analyze metrics and implement performance improvements.
• Experience managing third-party vendor contracts (security, maintenance, etc.).
• Excellent organizational skills in a fast-paced environment.
• Tech-savvy with workflow automation and CRM experience.
• CAM or CPM certification strongly preferred.

Responsibilities

• Oversee day-to-day operations of a luxury residential building.
• Lead and inspire a team of professionals, aligning with the vision of exceptional resident service.
• Build and maintain strong resident relationships and address inquiries.
• Make introductory calls to future residents and meet new residents to ensure quality service.
• Respond promptly to resident requests and resolve issues diplomatically.
• Maintain accurate site administration files and communications.
• Analyze financial statements and manage annual budgets and capital plans.

Skills

Property management

Leadership

Budgeting

Financial reporting

CRM systems

Vendor management

Operations optimization

Yardi/RealPage/Entrata

Customer service mindset

CAM/CPM preferred

Education

Bachelor's degree

Tools

Yardi

RealPage

Entrata

Job description

Responsibilities

Lead Luxury. Inspire Excellence. Define the Resident Experience. Related Companies is seeking an accomplished, forward-thinking General Manager to lead One Bennett Park, one of Chicago’s premier luxury residential communities. This is an exciting opportunity for a dynamic leader who understands that exceptional property management goes beyond day-to-day operations—it’s about creating an unparalleled living experience, building meaningful resident relationships, and cultivating a team that delivers excellence at every touchpoint.

As the face of the community, you’ll take an entrepreneurial approach to operations, financial performance, and team development while upholding the highest standards of luxury service. We’re looking for a strategic, hands‑on leader who takes pride in developing people, anticipating residents’ needs, and driving the overall success of this distinguished asset.

Property Information: One Bennett Park | Related

• Property Oversight: Ensure that the residential community maintains the highest standards of excellence. Oversee the general day to day operations of our luxury residential building. Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.
• Collaborative Leadership: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Resident Interface: Build and maintain strong relationships with residents, actively listening to their needs and concerns. Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Customer Service: Makes introductory calls to all future residents prior to move‑in and initiates face‑to‑face meeting with new residents to assure quality control and confirm satisfaction with service that was provided. Interface with our CX team to ensure compliance with brand strategy and service initiatives.
• Communication: Ensure efficient and courteous response to all resident requests. Handles all resident complaints expeditiously, diplomatically and professionally. Provides resolution to resident problems and on‑going resident relations.
• Compliance: Maintains accurate files for all site administration, including lease files, operational procedure files, work‑order files, etc. Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Financials: Analyze financial statements utilizing knowledge and innovation to improve financial performance. Develop and manage annual operating budgets, capital plans and programs to address critical needs as well as innovate enhancements to serve the asset and ownership groups.

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated salary range: $130,000 - $140,000 + Discretionary Bonus

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Why You’ll Love It Here

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Qualifications

• Bachelor’s degree from a four‑year College or University; or equivalent combination of education and experience.
• Minimum of 7-10 years of experience in property management, with at least 5 years in a leadership role overseeing large teams in a high‑rise or luxury multifamily environment.
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing, and marketing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Proficiency in property management software (Yardi, RealPage, Entrata, or similar) to manage leases, financials, and resident relations.
• Strong conflict resolution skills, with a customer‑first mindset and ability to address escalated resident concerns effectively.
• Ability to analyze operational metrics and implement strategies for improved performance and resident satisfaction.
• Experience managing third‑party vendor contracts, including security, maintenance, housekeeping, and amenity service providers.
• Exceptional organizational skills with the ability to multitask and prioritize in a fast‑paced, high‑expectation environment.
• Tech‑savvy with experience implementing workflow automation, CRM systems, and digital communication tools.
• Certified Apartment Manager (CAM) or Certified Property Manager (CPM), strongly preferred.

Overview Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market‑rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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