Concierge - Luxury Residential

plannedcompanies; New York (NY); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies in Brooklyn is seeking Front Desk Associates and Doormen to welcome tenants, guests, and vendors, ensuring a safe, presentable environment and exceptional service.

The role covers greeting visitors, arranging reservations, coordinating events, guiding around local attractions, and handling mail and access control; candidates should have strong communication, multitasking, and physical capability.

Qualifications

• 3+ years of customer service experience.
• Desire to provide a warm, welcoming greet.
• Excellent written and verbal communication.
• Knowledge of local Brooklyn attractions is a plus.
• Ability to lift up to 50 lbs when needed.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors.
• Schedule reservations at restaurants, hotels, and events.
• Plan and organize on-site events.
• Provide directions to local attractions and services.
• Answer phones and monitor lobby; manage keys and access cards.
• Document and track mail, deliveries, and vendor services.

Skills

Customer service

Guest relations

Communication

Multitasking

Job description

Planned Companies –High End Concierge – Job Description

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Summary

Schedule: Must be available for 2nd Shift

Location: Brooklyn, New York

Pay: $29.00 per hour

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”