Evening Concierge: Guest Experience & Lounge Lead

Concord Hospitality Brand; Raleigh (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development and career

Job summary

Concord Hospitality Brand in Raleigh, NC, is seeking a Concierge Attendant to deliver outstanding guest experiences in the hotel’s Concierge Lounge. You will set up presentations, assist with local dining and attractions, and answer guest questions with a friendly, professional approach.

Ideal candidates bring hospitality or customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous hospitality, concierge, lounge attendant, or customer service experience preferred.
• Strong communication and guest service skills.
• Knowledge of local restaurants, attractions, and transportation options preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with a focus on cleanliness and presentation.
• Basic computer skills and ability to learn hotel systems.
• Professional, reliable, and service-focused.
• Ability to work independently and as part of a team.
• Must be able to work a flexible schedule, including weekends and holidays.
• Commitment to delivering exceptional guest experiences.

Responsibilities

• Provide exceptional service and hospitality to guests in the Concierge Lounge.
• Set up, stock, and maintain food, beverage, and supply presentations.
• Keep the lounge clean, organized, and guest-ready throughout the shift.
• Assist guests with local recommendations, dining reservations, transportation, and hotel services.
• Answer guest questions and fulfill special requests promptly and professionally.
• Maintain knowledge of hotel amenities, events, and local attractions.
• Support front office operations and guest communications as needed.
• Follow food safety, cleanliness, and service standards.
• Perform additional duties as assigned to support guest satisfaction and hotel operations.

Skills

Hospitality experience

Guest service

Local knowledge

Multitasking

Attention to detail

Basic computer skills

Professional demeanor

Team player

Flexible schedule

Communication skills

Job description

Concord Hospitality Brand in Raleigh, NC, is seeking a Concierge Attendant to deliver outstanding guest experiences in the hotel’s Concierge Lounge. You will set up presentations, assist with local dining and attractions, and answer guest questions with a friendly, professional approach.

Ideal candidates bring hospitality or customer service experience, strong communication, and the ability to multitask in a fast-paced environment.