Evening Concierge Attendant: Guest Experience Lead

Renaissance-Hotels; Raleigh (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Discounted room rates

Training & development

Job summary

Renaissance Raleigh is seeking a Concierge Attendant to welcome guests, maintain a polished Concierge Lounge, and provide personalized recommendations for dining, attractions, and transportation.

The role requires excellent guest service skills, ability to multitask, and a proactive, professional demeanor. This is a full-time, on-site position with evening shifts and opportunities to grow within the hotel.

Qualifications

• Hospitality or concierge experience preferred.
• Strong communication and guest service skills required.
• Knowledge of local restaurants, attractions, and transportation is a plus.

Responsibilities

• Provide exceptional service and hospitality to guests in the Concierge Lounge.
• Set up, stock, and maintain food, beverage, and supply presentations.
• Keep the lounge clean, organized, and guest-ready throughout the shift.
• Assist guests with local recommendations, dining reservations, transportation, and hotel services.
• Answer guest questions and fulfill special requests promptly and professionally.
• Maintain knowledge of hotel amenities, events, and local attractions.
• Support front office operations and guest communications as needed.
• Follow food safety, cleanliness, and service standards.
• Perform additional duties as assigned to support guest satisfaction and hotel operations.

Skills

Communication skills

Guest service

Local knowledge

Multitasking

Attention to detail

Basic computer skills

Professional demeanor

Team player

Flexible schedule

Tools

Hotel systems

Job description

Renaissance Raleigh is seeking a Concierge Attendant to welcome guests, maintain a polished Concierge Lounge, and provide personalized recommendations for dining, attractions, and transportation.

The role requires excellent guest service skills, ability to multitask, and a proactive, professional demeanor. This is a full-time, on-site position with evening shifts and opportunities to grow within the hotel.