Evening Concierge & Community Experience Lead

Bozzuto; Alexandria (VA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation.

Health & wellness benefits.

Paid leave.

Retirement planning (401k)

Tuition reimbursement.

A place you belong.

Job summary

Bozzuto in Alexandria, VA is hiring an Evening Concierge (Mon-Fri, 3PM-11PM) to greet residents and guests and create a welcoming home atmosphere. You’ll own first impressions, remember residents’ names and preferences, including pets, and personalize every interaction.

Your duties include solving issues for residents and prospects, planning engaging events, preserving a tidy front desk, fostering brand loyalty, and encouraging positive reviews on social media while juggling weekend or evening

Qualifications

• 2+ years in hospitality, retail, travel or hotel environments.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and anticipating customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Communication skills

Professional appearance

Tech proficiency

Attention to detail

Customer-focused

Physical stamina

Tools

Software proficiency

Job description

Bozzuto in Alexandria, VA is hiring an Evening Concierge (Mon-Fri, 3PM-11PM) to greet residents and guests and create a welcoming home atmosphere. You’ll own first impressions, remember residents’ names and preferences, including pets, and personalize every interaction.

Your duties include solving issues for residents and prospects, planning engaging events, preserving a tidy front desk, fostering brand loyalty, and encouraging positive reviews on social media while juggling weekend or evening