Evening Concierge & Bell Desk Pro

InterContinental Hotels Group; Tamuning (GU); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off

Employee Discount

Career opportunities

Job summary

InterContinental Hotels Group on Guam is seeking a friendly guest relations host who greets guests, assists with information and luggage, and supports the guest relations team. You will maintain familiarity with all hotel facilities, coordinate with other departments, and help ensure a smooth arrival for guests at the property.

The role emphasizes customer service excellence, local knowledge, and active participation in hotel events and training sessions.

Qualifications

• Must have Guam AB&G License to drive a 15 Passenger Bus.
• Must be able to work flexible shifts, mainly 5pm-10pm, Friday, Saturday and Sunday.
• Must be work on Weekends, Holidays and Inclement Weather.
• Must be able to work on Guam, USA without restrictions.
• US Citizens or US Permanent Residents, Residents of FSM

Responsibilities

• Greet and welcome all guests courteously and professionally.
• Provide information and assistance to guests and support the guest relations teams.
• Maintain knowledge of hotel facilities, hours, and promotions.
• Coordinate with departments to promote teamwork and high service quality.
• Assist with luggage handling and valet parking procedures.
• Read guest luggage tags on arrival and assist front desk for smooth arrival.
• Greet and guide guests to the hotel and assist with rooming as needed.
• Participate in hotel events and training sessions.
• Speak Japanese and English preferred to assist international guests

Skills

Guest service

Communication skills

Bilingual Japanese/English

Job description

InterContinental Hotels Group on Guam is seeking a friendly guest relations host who greets guests, assists with information and luggage, and supports the guest relations team. You will maintain familiarity with all hotel facilities, coordinate with other departments, and help ensure a smooth arrival for guests at the property.

The role emphasizes customer service excellence, local knowledge, and active participation in hotel events and training sessions.