Bell Service Agent

IHG Hotels & Resorts; Tamuning (GU); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off

Employee Discount

Job summary

IHG Hotels & Resorts in Guam is seeking a guest relations/porter role to warmly welcome guests, assist with luggage, and provide local information. The position requires flexibility, weekend hours, and the ability to work on Guam, USA without restrictions.

Responsibilities include maintaining knowledge of hotel facilities, coordinating with departments, and supporting VIP arrivals. Preference for Japanese and English language skills to enhance guest experience.

Qualifications

• Must be able to greet and assist guests courteously and professionally.
• Must be able to read hotel information and convey it to guests.

Responsibilities

• Greet and welcome all guests courteously and professionally.
• Provide information and assistance to guests and support the guest relations teams.
• Assist with luggage handling and porter duties.
• Maintain knowledge of hotel facilities, hours, and promotions.
• Assist with valet parking and luggage storage procedures.
• Read guest luggage tags and coordinate with front desk for smooth arrivals.
• Maintain luggage storage facilities in a clean and tidy condition.
• Speak English; Japanese language ability preferred for guest interactions.

Skills

Japanese language

English language

Guest service

Job description

Job Status and Requirements:

• Must have Guam AB&G License to drive a 15 Passenger Bus.


• Must be able to work flexible shifts, mainly 5pm-10pm, Friday, Saturday and Sunday.


• Must be work on Weekends, Holidays and Inclement Weather.


• Must be able to work on Guam, USA without restrictions:


• US Citizens or US Permanent Residents, Residents of Federated States of Micronesia (FSM)


• This position is not eligible for:


• Relocation Package or to be US Work Visa Sponsor

What’s the job?

There’s nothing more welcoming than a friendly smile. You will be a helpful host, a local expert and a proud brand ambassador. Greet and welcome all guests courteously and professionally. Take care in handling their personal belongings. Provide information and assistance to guests and support the guest relations teams.

• Maintains detailed knowledge of all facilities and services offered by the hotel including the location, the hours of opening, and special promotions, banqueting events


• Promote team work and quality service through daily communications and coordination with other departments


• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.


• Maintains accurate knowledge about transport options to key places of interest, from and to the 2 airports, train stations, city air terminal.


• Maintains accurate knowledge about key places of interest to visitors such as hours of opening, special exhibitions, location, will learn from the In the know board all concierge favorite places


• Assists and carries luggage for all guests and visitors to the hotel.


• Assists with valet parking, loading and unloading luggage, whilst following procedures of luggage storage and safekeeping at all times.


• To read guest luggage tag upon arrival with taxi and doorman inform front desk or guest relation for a smooth arrival


• To be fully aware of all VIP arrival of the day


• Maintains the luggage storage facilities in a clean and tidy condition at all times.


• Greets, assists and guides all guests and visitors to the hotel.


• Performs personal services such as delivering messages and packages, and giving business information as requested


• Cleans and maintains baggage room, baggage trolleys, all elevators, Fitness and porter’s desk.


• Assists in maintaining cleanliness of lobby, port cochere and uses initiative to report repairs to Maintenance/Concierge.


• Assists with the rooming of guests, explaining facilities in room and in hotel en route.


• Actively participate at all hotel events and training sessions


• Being able to speak both Japanese and English is preferred

What We Offer

In return we'll provide you a competitive financial and benefits package which may include a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role.

Join us and you'll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans