Guest Services Bellperson & Concierge Assistant

Regis Corporation; Key Largo (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Regis Corporation seeks a friendly Concierge/Bell Captain to provide exemplary member/guest service, escort guests to rooms, and communicate hotel amenities. You will greet guests, assist with doors, handle luggage, and coordinate with the Concierge team to ensure a seamless guest experience.

The role requires high school diploma and strong English communication, with an emphasis on hospitality, reliability, and professional appearance.

Qualifications

• Must be able to speak and write grammatically correct English.
• Commitment to hospitality and member/guest relations.
• Attention to detail in handling luggage, directions and hotel services.
• Ability to learn Concierge procedures and transportation information.
• Proficient in basic computer use: Windows, MS Office.

Responsibilities

• Report to work on time in proper uniform, clean and crisp.
• Provide effective communication; read logbook and acknowledge guests.
• Greet members and guests warmly and assist with doors and directions.
• Escort guests to rooms and deliver luggage; ensure room is in order.
• Explain room features and hotel services; answer questions and direct to Concierge as needed.
• Transfer luggage during room changes and deliver mail, packages, flowers, etc.
• Maintain lobby, front desk area, and bell stand; be present at posts when not escorting guests.
• Assist Concierge desk as needed and support shuttle service to local destinations.

Skills

Customer service

English proficiency

Communication

Hospitality

Multitasking

Computer skills

Education

High School Diploma

Job description

Regis Corporation seeks a friendly Concierge/Bell Captain to provide exemplary member/guest service, escort guests to rooms, and communicate hotel amenities. You will greet guests, assist with doors, handle luggage, and coordinate with the Concierge team to ensure a seamless guest experience.

The role requires high school diploma and strong English communication, with an emphasis on hospitality, reliability, and professional appearance.