Evening Community Concierge & Manager on Duty

Priority Dispatch Corp.; Downers Grove (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness programs

Family gym membership

PTO and paid holidays

403(b) plan

Learning opportunities

Diversity and inclusion

Job summary

The Indian Boundary YMCA in Downers Grove, IL is hiring a full-time Community Concierge, Manager on Duty. You will lead front-desk operations, greet members, and ensure a safe, welcoming environment while delivering exceptional service.

This role requires weekend availability, strong communication, and the ability to respond to emergencies. Competitive benefits include health insurance, PTO, a 403(b) plan after eligibility, and opportunities for growth within the YMCA.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Ability to work flexible hours, weekends and/or holidays.
• Top-notch verbal, written, and interpersonal communication skills.
• Must work weekends.

Responsibilities

• Monday - Friday 1:00pm - 9:00pm.
• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration.
• Greet community members and guests and make them feel welcome and engaged.
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations.
• Answer phones and email inquiries.
• Actively manage customer transactions and resolve opportunities and address concerns.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution.
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.

Education

High school diploma or GED

Job description

The Indian Boundary YMCA in Downers Grove, IL is hiring a full-time Community Concierge, Manager on Duty. You will lead front-desk operations, greet members, and ensure a safe, welcoming environment while delivering exceptional service.

This role requires weekend availability, strong communication, and the ability to respond to emergencies. Competitive benefits include health insurance, PTO, a 403(b) plan after eligibility, and opportunities for growth within the YMCA.