Community Concierge, Manager On Duty

YMCA of Metropolitan Chicago; Palatine (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive salaries

Health, dental, and vision insurance

Generous PTO and paid holidays

403(b) plan with company contributions

Continuous learning opportunities

Supportive work environment

Discounts on programs

Job summary

A community service organization located in Palatine, Illinois, seeks a dedicated Manager on Duty to provide operational leadership and enhance customer experiences within the facility. Candidates should possess strong verbal and written communication skills and a high school diploma or GED. Flexibility to work weekends and an eagerness to engage with the community are essential for success in this role. The organization offers competitive salaries and a supportive work environment with various benefits, including health insurance and paid time off.

Qualifications

• At least 18 years of age.
• Ability to work flexible hours, weekends, and/or holidays.
• Willingness to complete all mandatory YMCA training and certifications.
• Strong verbal and written communication skills.
• Willingness to complete YMCA training and certifications.

Responsibilities

• Serve as Manager on Duty and provide operational leadership.
• Greet community members and guests to ensure engagement.
• Monitor Community Hub for safety and service interventions.
• Manage customer transactions and address concerns.
• Maintain inventory of supplies and order stock as needed.
• Maintain inventory of supplies.
• Support safety by monitoring facilities and responding to issues.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Tools

Job description

Overview

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!

Benefits

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Scope Of Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration.
• Greet community members and guests and make them feel welcome and engaged.
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations.
• Answer phones and email inquiries.
• Actively manage customer transactions and resolve opportunities and address concerns.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution.
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.

Requirements

• At least 18 years of age.
• Earned high school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays, as needed.
• Top-notch verbal, written, and interpersonal communication skills.
• Must work weekends.
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.

Child Abuse Prevention

Support the YMCA’s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor.
• Completing all child abuse prevention training as required.