Evening Access Services Specialist

Boston College; Northern (KY); Hybrid; USD 45,000 - 56,000; Full time

Job summary

Boston College Libraries are seeking an evening Access Services Specialist to join the Access Services Department at O'Neill Library. Under the direction of the Circulation and Collection Maintenance Manager, the Specialist plays a central role in fulfillment operations, collection maintenance, course reserves support and interlibrary loan processing, while staffing service points at O'Neill and Bapst Libraries.

This is a full-time, 35-hour-per-week position with evening hours.

Qualifications

• Bachelor's degree preferred.
• Familiarity with library organization, cataloging, and classification.
• Ability to lift heavy objects as defined by OSHA regulations and push a fully loaded book truck.
• Demonstrated commitment to customer service.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team-based environment and independently.

Responsibilities

• Staff service desks, charge/discharge materials, and help users locate reserve items, online resources, and materials in the general collections.
• Explain library policies and answer basic reference questions when librarians are unavailable.
• Assist remote users via LibAnswers during evening/overnight hours.
• Maintain routine collection maintenance activities, shelving, item searches, hold shelf maintenance, processing patron requests, and receiving new acquisitions.
• Participate in large-scale collection maintenance projects.
• Provide processing support for Interlibrary Loan and Course Reserves.
• Responsible for closing routines and serves as a primary contact for campus police, campus security personnel, commercial security services, and university facilities.
• Mediate patron issues, especially during times when building access is restricted to BC community members.
• Participate in interviewing, hiring, training, and supervising the work of student employees staffing two service points.

Skills

Customer service

Communication

Teamwork

Lifting heavy objects

Library organization

Education

Bachelor's degree preferred

Job description

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

Boston College Libraries are seeking an eveningAccess Services Specialist to join the Access Services Department at O'Neill Library. Under the direction of the Circulation and Collection Maintenance Manager, the Specialist plays a central role in fulfillment operations, collection maintenance, course reserves support, and interlibrary loan processing, while also staffing service points at O'Neill and Bapst Libraries.

The responsibilities for this position include:

• Staff service desks, charge/discharge materials, and help users locate reserve items, online resources, and materials in the general collections.
• Explain library policies and answer basic reference questions when librarians are unavailable.
• Assist remote users via LibAnswers during evening/overnight hours.
• Maintain routine collection maintenance activities, shelving, item searches, hold shelf maintenance, processing patron requests, and receiving new acquisitions.
• Participate in large-scale collection maintenance projects.
• Provide processing support for Interlibrary Loan and Course Reserves.
• Responsible for closing routines and serves as a primary contact for campus police, campus security personnel, commercial security services, and university facilities.
• Mediate patron issues, especially during times when building access is restricted to BC community members.
  Participate in interviewing, hiring, training, and supervising the work of student employees staffing two service points.

This is a full-time, 35-hour-per-week, 52-week position.
Fall/Spring Semester: Sunday-Thursday, 6:15 pm-2:15 am
Summer: Sundays 11:00 am-7:00 pm, Mon-Thursday 3:00 pm-11:00 pm

Hours vary during holidays, fall and spring finals, and the summer session. All members of the Access Services Department may be required to occasionally adjust their work schedules to meet the department's needs. They are also expected to provide coverage at other BC libraries as needed.
Hiring Range: $24.78/hr to $30.96/hr. Pay rate commensurate with relevant experience.

Requirements

• Bachelor's degree preferred.
• Familiarity with library organization, cataloging, and classification.
• Ability to lift heavy objects as defined by OSHA regulations and push a fully loaded book truck.
• Demonstrated commitment to customer service.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team-based environment and independently.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored403bRetirement Plans
• Paid Holidays Annually
• Generous Sickand Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.